Frequently Asked Questions
Find answers to all your questions on our Frequently Asked Questions (FAQ) page at Leather Safari. From shipping details to product care tips, we cover everything you need to know about our premium leather products and services. Get the information you need quickly and easily!
Pre Sale Questions
Q: “What type of products do you offer in your store?”
We offer a wide range of high quality leather clothing, apparel, and accessories for both men and women. Our product selection includes leather jackets, coats, pants, skirts, bags, wallets, belts, gloves, and more.
Q: “Are your products made from genuine leather?”
Yes, all our products are made from 100% genuine leather, sourced from reputable suppliers. We ensure the highest standards of quality and authenticity in our offerings.
Q: “How do I find the right size for my leather apparel?”
To find the perfect fit, please refer to our comprehensive size chart available on each product page. If you need further assistance, don't hesitate to reach out to our customer support team for guidance.
Q: “Can I request customization for the leather products?”
Certainly! We understand that getting the perfect fit is essential for your comfort and style. We offer custom sizing options for many of our leather apparel products. If you don't find your exact size in our standard size chart, you can provide us with your measurements, and our skilled artisans will craft the product to your specifications. To request custom sizing or style, please get in touch with our customer support team, and they will guide you through the process and any relevant pricing details. Enjoy the perfect fit with our custom-sized leather products!
Q: “Do you offer any discounts or promotions?”
We often have special promotions and discounts running, especially during holidays and special events. To stay updated on our latest offers, subscribe to our newsletter or follow us on social media.
Order and Shipping
Q: “How will I know that Leather Safari has received my order?”
Once you have placed an order, we will send you an order confirmation email.
Q: “What if I encounter an issue with my order or have a question about a product?”
If you experience any issues with your order or have questions about our products, please don't hesitate to contact our customer support team. You can reach them via email, phone, or through the contact form on our website.
Q: “How do you handle shipping and delivery?”
We take great care in ensuring your orders are promptly processed and delivered to your doorstep. Most of our orders are delivered within 3-5 business days from the date of purchase. However, delivery times may vary depending on your location and the shipping method selected during checkout. We offer reliable shipping services, and you will receive a tracking number via email or SMS once your order is shipped. This allows you to track your package and stay updated on its delivery status.
Q: “Do you offer international shipping?”
Yes, we provide international shipping to many countries. During checkout, you can select your country to check if we deliver to your location and view the applicable shipping fees.
Payment, Refund and Replacement
Q: “What payment methods do you accept?”
We accept major credit and debit cards, such as Visa, MasterCard, American Express, and Discover. Additionally, we may offer other payment options like PayPal for your convenience.
Q: “What is your return and exchange policy?”
We want you to be completely satisfied with your purchase. If you are not happy with your leather product, you can initiate a return or exchange within 30 days of receiving your order. Please review our Returns & Exchanges policy on our website for more information.